Returns & Refund
We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund under the terms below.
Return Eligibility
- Returns must be requested within 7 days from the date of delivery.
- Products must be unused, unworn, unwashed, and in original condition.
- Items must include all original tags, packaging, and accessories.
- Returns will not be accepted for items that show signs of usage, damage, or alteration after delivery.
Non-Returnable Items
- Products purchased during clearance or special sale offers.
- Personalized or customized products.
- Innerwear or hygiene-related items (if applicable).
Damaged or Incorrect Products
If you receive a damaged, defective, or wrong product:
- Please contact us within 48 hours of delivery.
- Share order details along with clear photos of the product.
- After verification, we will arrange replacement or refund.
Refund Process
- Once the returned product is received and inspected, the refund will be initiated.
- Refunds will be credited to the original payment method.
- Refund processing may take 5–7 business days depending on the payment provider.
Return Shipping
- Customers may be responsible for return shipping charges unless the product received is damaged, defective, or incorrect.
- Shipping charges paid during purchase are non-refundable.
Order Cancellation
- Orders can be cancelled before they are shipped.
- Once shipped, cancellation is not possible, but customers may request a return after delivery.
Contact Us
For return, refund, or exchange requests, please contact our support team with your order number and details.
Email: fansagafashion@gmail.com
Phone: 9677753387